Refund policy

We offer a 14-day returns policy. This means that you have 14 days from receipt of your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with all labels attached, in its original packaging and including all accessories. You will also need your receipt or other proof of purchase.

To initiate a return, please contact us at hello@asettecollect.com. Please note that returns must be sent to the following address:

Ásette
Kurfürstendamm 96
10709 Berlin
Germany

If your return is accepted, you must return the parcel to us at your own expense. Items returned to us without a prior return request will not be accepted.

If you have any questions about returns, you can contact us at any time at hello@asettecollect.com or use our cancellation form to cancel your order within the statutory period of 14 days after receipt of the goods.

Damage and issues
Please check your order upon receipt and contact us immediately if the item is faulty or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.

Exceptions / items not eligible for return
Items that show visible defects or have clearly been worn will not be accepted. This includes stains, signs of wear or odours. Items returned without their accessories, or with a label that has been removed or visibly altered, will also not be accepted.

Exchanges
Returning the item you have received is the quickest way to get the item you want. If the return is accepted, you can purchase the new item as a separate transaction.

European Union – 14-day withdrawal period
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving a reason, provided the goods are being dispatched to the European Union. As described above, the item must be in the same condition as when you received it: unworn, unused, with all labels attached and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds
We will notify you as soon as we have received and checked your return, and let you know whether the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 working days. Please bear in mind that it may take some time for your bank or credit card company to process and credit the refund.
If more than 15 working days have passed since we approved your return, please contact us at hello@asettecollect.com.